FAQ
Ordering & Payment
Q: How do I place an order on naykedshop.com?
A: Ordering is simple! Browse our collection, select your desired items and sizes, add them to your cart, and proceed to checkout. You’ll need to provide shipping information and payment details to complete your purchase.
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for your convenience. All transactions are securely processed through encrypted payment gateways.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard SSL encryption to protect all your personal and payment information. We never store your full credit card details on our servers.
Q: Do you offer gift cards?
A: Yes! Nayked Apparel gift cards are available in various denominations and can be purchased directly on our website. They make perfect gifts for fashion-forward friends and family.
Shipping & Delivery
Q: Where does Nayked Apparel ship?
A: We currently ship to all 50 U.S. states and most international destinations. Shipping rates and delivery times vary by location, which you can view at checkout.
Q: How long does shipping take?
A: For U.S. orders, standard shipping typically takes 3-5 business days after processing. International orders may take 7-14 business days depending on the destination. Expedited shipping options are available at checkout.
Q: Do you offer free shipping?
A: We offer free standard shipping on all U.S. orders over $75. International orders over $150 qualify for free standard international shipping.
Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a confirmation email with tracking information. You can also track your order by logging into your account on our website.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy for unworn, unwashed items with original tags attached. Some sale items may be final sale and not eligible for return.
Q: How do I initiate a return or exchange?
A: Log into your account to start the return process, or contact our customer service team for assistance. You’ll receive instructions and a prepaid return label if applicable.
Q: How long do refunds take to process?
A: Once we receive your return, refunds are typically processed within 3-5 business days. Please allow additional time for the refund to appear in your account depending on your payment method.
Product Information
Q: What materials are used in Nayked Apparel products?
A: We prioritize high-quality, sustainable materials including organic cotton, bamboo blends, and recycled fabrics. Each product page lists specific material compositions.
Q: How do I choose the right size?
A: We provide detailed size charts for each product category. If you’re between sizes or unsure, we recommend sizing up for a more comfortable fit.
Q: Are your products ethically made?
A: Yes! Nayked Apparel is committed to ethical manufacturing practices. All our products are made in facilities that meet strict labor and environmental standards.
Account & Website
Q: How do I create an account?
A: Click “Sign Up” at the top of any page on naykedshop.com and follow the prompts. Having an account lets you track orders, save favorites, and checkout faster.
Q: I forgot my password. How can I reset it?
A: Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password securely.
Q: How do I update my account information?
A: Log into your account and navigate to “Account Settings” where you can update your personal information, shipping addresses, and communication preferences.
Customer Service
Q: How can I contact customer service?
A: Our customer service team is available via email at naykedshop.com or through the contact form on our website. We typically respond within 24 hours.
Q: What are your customer service hours?
A: Our team is available Monday-Friday, 9am-5pm EST. Emails received outside these hours will be answered the next business day.
Q: Do you have a physical store?
A: Currently, Nayked Apparel operates exclusively online through naykedshop.com. This allows us to keep our prices competitive while maintaining high quality standards.
We hope this FAQ has answered your questions! If you need further assistance, please don’t hesitate to contact our friendly customer service team. Thank you for choosing Nayked Apparel!